Avtera d.o.o. is a leading Slovenian agent and distributor of more than thirty renowned brands in the fields of computing, information technology, consumer electronics, home appliances and e-bike mobility. They deal with approximately 50 complaints daily, and efficient management presents a real challenge, with missed deadlines causing financial losses for the company.
Complaint requests come through different channels and from different actors, with a lot of information scattered in different messages, making it difficult to manage.
The HC Center team helped Avtera established a claims management system using the Canon Therefore’s document solution, successfully deploying it in less than six months.
Would you like to know what Avtera’s Technical Director thinks about the new complaints management system? Watch the video. ▶
By implementing the system, they achieved:
- Complete traceability and transparency of all elements of the claims.
- Facilitated communication with customers.
- Improved attitudes and efficiency.
- Financial benefits due to meeting all relevant deadlines.
The digital platform can be implemented in two ways:
- In a ownership model, where a one-time investment provides the company with digital solutions on existing infrastructure.
- In a subscription model, where cloud solutions are paid for on a monthly basis.
Avtera chose the cost-effective subscription model, which represents a smaller initial investment and eliminates the concern for server infrastructure.
Are you interested in how Canon Therefore solutions can be easily implemented in your company? We invite you to send us a message to prodaja@hc-center.com and together we will answer all your open questions!
